Our Proccesses

We know having someone work on your vehicle can be stressful, so we like to make things as hassle-free as possible.

We have processes in place to help things go smoothly and keep us all safe.

Estimate

Job scheduling

Vehicle protection

Paint mixing

Vehicle spraying

Vehicle parts

Vehicle fitting

Vehicle finished

Estimate Process

Please wear a mask

Park in designated bay to the left of the building in the car park

Ring bell on front door and wait to be greeted

If you prefer to stay in the vehicle please call our landline 01224 899209.

Give the details of your vehicle damage and someone will come out to examine your car. If they need further information they can discuss this with the window slightly open.

Graham will wear a mask and gloves while examining your car.

You will be asked for your details for the purposes of the estimate which Graham will note on the estimate sheet and this will be emailed to you once the estimate is complete.

Drop Off Process

Prior to your scheduled drop off day you will be given a time slot to avoid contact with other customers. There will be flexibility in times.

On dropping off your car please wear a mask

Ring the bell on the front door and wait to be greeted

Graham will meet you with your job card to confirm the work required. He will be wearing a mask and gloves.

Please maintain 2 metre social distancing

If you prefer to minimise contact you can call the office, 01224 899209, from your car.

Confirm the work to be done over the phone and leave the keys on the table inside the front door where they'll be collected once you've left the building.

Your car will have the door handles, boot lid handle, steering wheel and general instruments required to be used cleaned and the driver seat will be covered with a disposable seat cover for during the time your vehicle is with us.

Collection Process

Please wear a mask

Ring bell on front door and wait to be greeted

Please maintain 2 metre social distancing

Your car driver door handle, boot lid handle, steering wheel and general instruments which were required to be used will have been sanitised with antibacterial wipes and the disposable seat cover removed.

We always encourage customers to examine the work undertaken on their car prior to payment, please feel free to continue this as your car will have been sanitised.


Your key will have been cleaned with antibacterial wipes and placed in an envelop which will be held open for you to remove your key on collection.


Payment will be taken just inside the building/front door, preferably by card. There will be antibacterial gel available and Linda will be wearing a mask.

Contact us today for an estimate